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Support / Frequently Asked Questions
Still need help? Feel free to contact us, write to us at
info@blackcatsystems.com
General Questions
GeneralHow do I register / pay for a program?Why should I register / pay for a program? How can I find out about program updates or new versions? Can I use new versions of programs released after I register? How do I download and install a program? I don't want to download, can I just get a CD-ROM instead? I've registered a program, but my registration code doesn't seem to work, help! How do I register / pay for a program? If you'd like to pay online using your credit card, follow the link on the program's web page. If you'd like to pay using a check or money order, you can use the form that comes with each program, and mail your payment to us. After registering, you'll receive your registration code by email. If registering online, you'll receive your code within a day, usually within a few minutes.
By registering your copy, you allow us to continue to develop and release software titles for the Macintosh. Shareware authors account for the majority of titles available for the Macintosh. Without us, users would have fewer programs to run, or, worse yet, be forced to run Windows systems instead.
Open up the program's folder by double clicking on it, and you'll see the program Icon (usually in the upper left corner of the folder window), along with the documentation, and other files, including the payment order form. Just double click on the program to start using it, we don't make you run any installler programs! We do suggest reading the documentation first, of course.
You can do this by restarting the computer and holding down Option+Apple when you see the extensions starting to load across the bottom of the screen. Continue holding these down until the computer prompts you asking if you're sure you'd like to rebuild the desktop on your start up drive. Click yes and the error should be gone.
Please don't ask us "Will MultiMode run on my...", as there are too many different Mac models to keep track of. The best way to find out if it will work on your system is to download a copy and find out! Also, no 68k version of MultiMode is available.
Start with the volume down low. Turn on the radio, and tune in a station. A SW broadcast or AM station would be best at this point. The goal is to adjust the volume on the radio so the volume indicator bar (green bar in the upper right part of the MultiMode window) is about half way up or so. This verifies that we're getting audio into the Mac. If not, check the Sound control panel, many Macs have lots of sources for sound input, such as the CDROM drive or modem. You want to make sure the external microphone (or wherever you have it plugged in) is selected. Now you can tune in a CW or other station, and try decoding. I would suggest getting the feel for things with CW or FAX stations first, as they are the easiest to tune it. FAX is probably the easiest, in fact. Take the time to learn how to tune in each mode. It will probably take several sessions to get the feel for how to use MultiMode. If you want to transmit, you'll also need to get the audio from your Mac into your rig. The RIG Blaster is a good solution, contact West Mountain Radio for full details. Alternately, you can just use a patch cable, as above. But you'll probably have to solder the microphone plug on, yourself. Personally, I use a cheap Radio Shack stereo mixer. I feed all my radios into it, along with my Mac. That lets me decode from any radio, and transmit with any radio, as well. I made up home made patch cables with small audio isolation transformers, to cut down on hum caused by ground loops, and it works very well.
Please contact West Mountain Radio and Keyspan directly with all questions about their products. You can also rig up your own interface to use the DTR serial line to control a PTT line through a relay or transistor. The MultiMode documentation briefly describes this. We do not go into detail, because the requirements vary for each type of radio, and it is up to the individual to verify how this should be accomplished for their particular situation.
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